Terms of Service

Last updated: 9 June 2026

These terms govern your use of the Postra website (postra.co.uk) and the Postra application and services (the "Service"). By creating an account or using the Service you agree to these terms. Please read them — they include important information about your rights, automatic renewal of subscriptions, and the limits of our responsibility.

1. Who we are

The Service is provided by B K Company, a partnership established in the United Kingdom, trading as Postra ("we", "us").

Address: 11 Bevington Close, Midsomer Norton, Radstock BA3 2FD, United Kingdom.

Contact: hello@postra.co.uk. We aim to respond to all messages within 2 working days.

2. Definitions

• Consumer — an individual acting wholly or mainly outside their trade, business, craft or profession (Consumer Rights Act 2015).
• Business User — anyone using the Service in the course of a trade, business, craft or profession (including agencies managing accounts for clients).
• Content — anything you create, upload, schedule or publish using the Service (text, images, video, captions, designs).
• Connected Account — a third-party social media account (e.g. Facebook, Instagram, LinkedIn, TikTok, YouTube) you connect to the Service.
• Plan — a subscription tier with the features, channel limits and AI credit allowances described on our pricing page.

3. The Service

Postra is a social media management tool. It lets you:

• create, schedule and publish Content to Connected Accounts,
• design graphics and short videos (Studio),
• generate text and images with AI-assisted features (consuming Plan credits),
• automatically share posts from your blog or RSS feed (AutoPost),
• view analytics provided by the connected platforms.

Postra is an independent tool. We are not affiliated with, endorsed by or sponsored by Meta, TikTok, LinkedIn, Google/YouTube or any other platform.

4. Your account

• You must be at least 18 years old to use the Service.
• You must provide accurate information and keep your login credentials secure. You are responsible for activity on your account.
• If you use the Service on behalf of a company or client, you confirm you are authorised to do so and to connect the relevant social accounts.
• Notify us promptly at hello@postra.co.uk if you suspect unauthorised use of your account.

5. Plans, prices and payment

• Current Plans at launch: Starter £12/month, Pro £29/month, Business £79/month. Annual billing is available at the equivalent of 10 monthly payments (2 months free). Current prices, features and limits are always shown on the pricing page and at checkout before you pay.
• All prices are in pounds sterling (GBP). We are not currently registered for UK VAT, so no VAT is charged or itemised. If we become VAT-registered, we will give you notice before any price presentation changes.
• Payments are processed by Stripe. We do not store your full card details.
• Receipts/invoices are available from your billing dashboard.
• We may change Plan prices or features. We will give you at least 30 days' notice by email before a price increase affects you. The new price applies from your next billing period after the notice period; if you do not agree, you can cancel before it takes effect.

6. Free trial

• We may offer a free trial (currently 7 days). A valid payment method may be required to start a trial.
• Unless you cancel before the trial ends, your trial converts into a paid subscription and the payment method you provided is charged the Plan price shown at checkout. The trial length, Plan and price are always stated at checkout before you start.
• You can cancel during the trial at any time from your billing dashboard, at no charge.

7. Renewal and cancellation

• Subscriptions renew automatically at the end of each billing period (monthly or annual) until cancelled.
• You can cancel at any time in your billing dashboard or by emailing hello@postra.co.uk. Cancellation takes effect at the end of the current billing period; you keep access until then. We do not charge cancellation fees.
• For annual subscriptions, we will send you a reminder before renewal.
• If a renewal payment fails, we will retry and notify you. If payment is not received within a reasonable period, we may downgrade or suspend the paid features of your account.

8. Your right to cancel (Consumers)

If you are a Consumer, you have the right to cancel a distance contract within 14 days without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• The cancellation period expires 14 days after the day the contract is formed (for subscriptions, the day you subscribe).
• By subscribing you request that we begin supplying the Service immediately, during the cancellation period. If you cancel within the 14 days, you will receive a refund of what you paid, less a proportionate amount for the Service supplied up to the time you told us you wished to cancel.
• To cancel, email hello@postra.co.uk with a clear statement (you may use the model form below, but you do not have to). We will confirm receipt and refund using your original payment method within 14 days.

9. Your Content

• You own your Content. We claim no ownership of anything you create or upload.
• You grant us a limited, non-exclusive licence to host, store, process, display and transmit your Content solely to operate the Service on your instructions — for example to schedule a post and deliver it to the platforms you choose. This licence ends when you delete the Content or your account, except where we must retain data by law.
• You are responsible for your Content and confirm that you have the rights needed to publish it, and that it does not infringe anyone's rights or any law.
• You are responsible for keeping your own copies of important media. The Service is not designed to be your only archive.

10. AI features

• AI features (text and image generation, captions, suggestions) are powered by third-party AI models and consume credits included in your Plan. Credit allowances are shown on the pricing page.
• AI output is generated automatically and may be inaccurate, incomplete or similar to content generated for others. You must review AI output before publishing it. You are responsible for everything you publish, including AI-assisted Content.
• We do not guarantee that AI output is free of third-party rights. Use judgement with names, brands and likenesses.

11. Acceptable use

You must not use the Service to:

• publish content that is unlawful, defamatory, infringing, deceptive or harmful,
• send spam or engage in artificial engagement, platform manipulation or bulk unsolicited messaging,
• breach the terms of any connected platform,
• probe, disrupt or overload the Service, or attempt to access other users' data,
• resell or provide the Service to third parties except as your Plan permits (e.g. agency use within your account).

We may apply reasonable technical limits (e.g. rate limits, file size caps, fair-use limits on AI features) to keep the Service stable for everyone.

12. Third-party platforms

• Use of Connected Accounts is also governed by each platform's own terms and policies, which you must comply with.
• Platforms control their APIs. They may change, limit, suspend or revoke access (to us or to you) at any time. We are not responsible for platform decisions, including rejected posts, removed content, restricted features or suspended platform accounts, where this results from the platform's actions or your breach of its terms.
• You can disconnect a Connected Account at any time in the app; this deletes the stored access tokens for it.

13. Service standard and availability

• If you are a Consumer, the Consumer Rights Act 2015 applies: we must provide the Service with reasonable care and skill, and digital content must be of satisfactory quality, fit for purpose and as described. If we don't meet these standards, you are entitled to the statutory remedies (including repeat performance or a price reduction).
• We aim for high availability but the Service is provided without a guaranteed uptime level unless a separate SLA is agreed in writing. Planned maintenance will be carried out at considerate times where possible.
• We may improve and change features over time. We will not materially degrade the core Service you pay for without notice that gives you a chance to cancel.

14. Suspension and termination

• You can stop using the Service and delete your account at any time (Settings → delete account, or by email).
• We may suspend or terminate your account if you materially breach these terms, if required by law, or to address a genuine security risk — where practicable we will warn you first and give you a chance to fix the problem.
• We may withdraw the Service or a Plan with at least 30 days' notice; if you have prepaid for a period beyond the withdrawal date, we will refund the unused portion.
• After account deletion, your data is removed as described in our Privacy Policy (account data deleted within 30 days). Export anything you need first.

15. Intellectual property and open source

• The Service, including its software, design and branding, is protected by intellectual property rights belonging to us or our licensors. These terms do not transfer any of our IP to you.
• Postra is built on open-source software (Postiz, AGPL-3.0). The source code of the Service is available at github.com/Postra-app/Postra-app.

16. Our responsibility to you

Nothing in these terms excludes or limits liability that cannot be excluded or limited under the law of England and Wales — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or your statutory rights as a Consumer.

If you are a Consumer: we are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, loss caused by events outside our reasonable control, or business losses (if you use the Service for business purposes, the Business User provisions apply).

If you are a Business User: subject to the first paragraph of this section, (a) we are not liable for loss of profit, revenue, business, goodwill, data or anticipated savings, or any indirect or consequential loss; and (b) our total liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us in that period (or £100 if greater). You will indemnify us against third-party claims arising from your Content or your breach of platform terms.

We are not liable for the acts, omissions or decisions of third-party platforms (section 12) or for Content you choose to publish.

17. Complaints and disputes

• If something goes wrong, email hello@postra.co.uk — include your account email and a description. We aim to respond within 14 days.
• If we cannot resolve a complaint, Consumers can get free guidance from Citizens Advice. We are not signed up to a mandatory alternative dispute resolution scheme. Nothing prevents you from bringing court proceedings.

18. Changes to these terms

We may update these terms for valid reasons — changes in law, new features, security, or changes in how the Service operates. For material changes we will give you at least 14 days' notice by email or in-app message. If a change is to your disadvantage, you may cancel before it takes effect. The current version is always at postra.co.uk/terms.

19. General

• If any part of these terms is found unenforceable, the rest remains in effect.
• We may transfer our rights and obligations under these terms to another organisation (for example, if the business changes legal form); we will tell you and your rights will not be reduced.
• A delay in enforcing these terms is not a waiver.
• These terms, together with the Privacy Policy and the Plan details shown at checkout, are the entire agreement between us for the Service.

20. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. If you are a Consumer, you also benefit from any mandatory consumer-protection rules of the part of the UK where you live, and you may bring proceedings in the courts of that part of the UK. Otherwise, the courts of England and Wales have jurisdiction.