Subscription Terms & Refund Policy

Last updated: 17 October 2026

These Subscription Terms govern paid subscriptions to Postra. They apply in addition to our Terms of Service and Privacy Policy. By starting a paid plan or a free trial, you agree to these terms.

1. Who you are contracting with

Postra is operated by B K Company, a partnership established in the United Kingdom (partner: Krzysztof Rzepka).

Billing enquiries: hello@postra.co.uk.

2. Plans and pricing

Postra is offered on the following subscription plans. Prices are in pounds sterling (GBP) and are the total amount payable.

The plan and features you are purchasing, and the total price, are shown at checkout before you confirm your order. Annual plans are billed once for the whole year.

3. Free trial

• Where a free trial is offered (currently 7 days), you may be asked to provide a payment method when you start it.
• No payment is taken during the trial. If you do not cancel before the trial ends, your chosen plan begins and the first payment is taken automatically.
• You can cancel at any time during the trial from your account dashboard, at no cost.
• During a trial the Service is limited so that you can try it: up to 3 connected channels, 30 scheduled posts, one team member (you), 1 webhook and 1 Auto Post feed, and the AI allowance of the Starter plan with one AI video. The full allowance of your plan applies from your first payment, or straight away if you choose to end the trial early.
• Each payment card can be used for one free trial only. If a card has already been used for a Postra trial, the new trial is cancelled before anything is charged, and you can then subscribe to a plan without a trial.

4. Billing, renewal and upgrades

• Subscriptions renew automatically at the end of each billing period (monthly or annually) until cancelled, and the applicable fee is charged to your payment method on each renewal.
• If you upgrade mid-cycle, the change takes effect immediately and the price is prorated - you are charged the difference for the remainder of the current period.
• If you downgrade, the change generally takes effect at the start of your next billing period.
• You authorise us and our payment processor to charge your payment method for the fees due.

5. Payments

Payments are processed securely by Stripe. We do not store your full card details. Your use of Stripe's payment services is also subject to Stripe's terms and privacy policy.

6. Failed payments

• If a payment fails, our payment processor may automatically retry it over several days.
• We will notify you so you can update your payment method.
• If payment cannot be collected after the retry period, the subscription may be cancelled and the account moved to the free tier, which may reduce available features and connected channels.

7. Cancellation

• You can cancel at any time from your account dashboard, or by emailing hello@postra.co.uk. To cancel it is enough to tell us in a clear statement; you may use a model cancellation form but you do not have to.
• When you cancel, your subscription remains active until the end of the period you have already paid for, and it is not renewed after that.
• We do not provide refunds for the unused part of a billing period, except where you exercise the statutory right to cancel described in section 8 or where a refund is required by law.

8. Your right to cancel (consumers)

If you are a consumer in the UK, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to cancel a contract bought at a distance and receive a refund.

Postra is a digital service supplied online. When you start a paid plan, you expressly ask us to begin providing the service immediately and you acknowledge that:

• once the service has started, you lose the statutory 14-day right to cancel in respect of the part already supplied; and
• if you cancel within the 14 days after the service has started but before it is fully supplied, you may be charged a proportionate amount for the service used up to the point you told us you wished to cancel.

You give this consent by actively confirming your purchase at checkout; we do not rely on any pre-ticked box. During a free trial no payment is taken, so cancelling before the trial ends costs you nothing. Nothing in these terms affects your statutory rights.

9. Refunds

Other than the statutory right in section 8, subscription fees are non-refundable. We may, at our discretion, offer a refund or credit in individual cases (for example, a clear billing error or a duplicate charge). To request one, contact hello@postra.co.uk.

10. Price changes

We may change plan prices or the features included in a plan. Any change to the price of your existing subscription will be notified to you in advance and will take effect from your next billing period. If you do not agree to a change, you may cancel before it takes effect.

11. Complaints

If something goes wrong with your billing or subscription, please contact hello@postra.co.uk. We aim to acknowledge billing complaints promptly and resolve them fairly.

12. Governing law

These Subscription Terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. If you are a consumer, you may also have the right to bring proceedings in the courts of the part of the UK in which you live, and mandatory consumer protections in your place of residence continue to apply.